Contact Us

We're Here to Help

Welcome to MY-JCW Customer Support.

Whether you have questions about our fragrances, need help with an existing order, or would like assistance with shipping, returns, refunds, or payments, our customer support team is available to help.

Customer Support Information

Store Name: MY-JCW

Proprietor: John Barrett

Business Type: Individual

Official Website: https://my-jcw.com

Email: mgxahyfuxzczxg@hotmail.com

Phone: +1 (713) 861-3764

Business Address

MY-JCW
12134 Burgoyne Dr
Houston, TX 77077
United States

Customer Service Hours

Monday – Friday
9:00 AM – 6:00 PM Central Time (CT)

Response Time: We aim to respond within one business day.

Messages received outside our service hours will be reviewed during the next available support period.

How We Can Help

Our customer support team can assist with:

  • Fragrance descriptions and product information.

  • Available bottle sizes and packaging.

  • Product availability.

  • Order confirmation and order status.

  • Shipping and tracking inquiries.

  • Delivery delays.

  • Damaged or leaking fragrance bottles.

  • Incorrect products.

  • Return and refund requests.

  • Payment and checkout questions.

  • Order cancellation requests.

Order Assistance

For assistance with an existing order, please provide:

  • Your full name.

  • Your order number.

  • The email address used at checkout.

  • A brief description of your inquiry.

For damaged, leaking, or incorrect products, please include clear photographs where possible.

Shipping and Delivery

MY-JCW offers free standard shipping for eligible U.S. orders.

Our estimated total delivery timeframe is 8–18 business days, including order processing and carrier transit.

Certain fragrance products may be subject to carrier transportation restrictions.

Returns and Refunds

Eligible unopened fragrance products may be returned within 30 calendar days after delivery.

Opened or used fragrance products are generally excluded from standard change-of-mind returns where legally permitted.

Please contact our team before sending any return.

Contact MY-JCW

Email: mgxahyfuxzczxg@hotmail.com

Phone: +1 (713) 861-3764

Website: https://my-jcw.com

Address:

12134 Burgoyne Dr
Houston, TX 77077
United States

Thank you for choosing MY-JCW. We appreciate your business.