Order Cancellation Policy
At MY-JCW, we understand that customers may occasionally need to change or cancel an order.
This policy explains how cancellation requests are handled.
1. Cancellation Eligibility
Customers may request cancellation before an order enters the fulfillment process.
Cancellation requests are subject to the current order status.
Once an order has been prepared for dispatch or shipped, cancellation cannot be guaranteed.
2. How to Request Cancellation
Please contact our customer support team as soon as possible.
Email: mgxahyfuxzczxg@hotmail.com
Phone: +1 (713) 861-3764
Please provide:
- Your full name.
- Your order number.
- The email address used at checkout.
- A clear request to cancel your order.
3. Cancellation Before Fulfillment
If your cancellation request is received before fulfillment begins, we will review and process the request.
If payment has already been collected, the applicable amount will be refunded to the original payment method after cancellation approval.
4. Cancellation After Fulfillment Begins
Once an order has entered fulfillment, cancellation may no longer be possible.
This may include orders that have been picked, packed, prepared for dispatch, or handed over to a shipping carrier.
If cancellation cannot be completed, eligible products may be returned after delivery under our Return and Refund Policy.
5. Orders Already Shipped
Orders that have already been dispatched cannot be canceled through our standard cancellation process.
Customers may request an eligible return after delivery.
For fragrance products, unopened and unused conditions generally apply to standard change-of-mind returns, where permitted by law.
6. Cancellation Refunds
If cancellation is approved and payment has been collected, the applicable amount will be refunded to the original payment method.
Approved refunds are generally processed within 5–10 business days.
Your bank or payment provider may require additional time to make the funds available.
7. Product Unavailability
If a product becomes unavailable after an order has been submitted, we will contact the customer and arrange an appropriate resolution.
If the order is canceled after payment has been collected, the applicable amount will be refunded.
8. Contact Information
MY-JCW
Website: https://my-jcw.com
Email: mgxahyfuxzczxg@hotmail.com
Phone: +1 (713) 861-3764
Business Address:
12134 Burgoyne Dr
Houston, TX 77077
United States
Customer Service Hours:
Monday–Friday
9:00 AM–6:00 PM Central Time (CT)
We aim to respond within one business day.